BAYAN HEALTH REFUND & RETURN POLICY
Last Updated: June 2026
At Bayan Health, we are committed to providing high-quality telehealth services and personalized treatment programs. Due to the nature of healthcare services, prescription medications, physician consultations, and customized treatment plans, all purchases are subject to the following Refund & Return Policy.
By purchasing any service, consultation, laboratory testing, medication, supplement, wellness protocol, or treatment plan through Bayan Health, you acknowledge and agree to the terms outlined below.
1. ALL SALES ARE FINAL
Except where required by law, all purchases made through Bayan Health are final.
This includes, but is not limited to:
- Physician consultations
- Medical evaluations
- Treatment plans
- Prescription medications
- Compounded medications
- Peptide therapies
- Wellness therapies
- Weight management programs
- Men’s health programs
- Women’s health programs
- Laboratory testing
- Diagnostic services
- Memberships
- Coaching services
- Subscription programs
- Shipping fees
- Processing fees
No refunds will be issued based solely on dissatisfaction, preference changes, expected outcomes, or failure to achieve desired results.
2. PHYSICIAN SERVICES ARE NON-REFUNDABLE
Once a medical intake, consultation, chart review, clinical assessment, prescription review, or provider evaluation has begun, all associated fees become immediately earned and non-refundable.
This includes situations where:
- A patient changes their mind
- A patient decides not to proceed
- A patient fails to complete required forms
- A patient fails to attend a scheduled appointment
- A patient becomes unreachable
- A patient decides not to follow medical recommendations
Physician time and medical review services cannot be returned and therefore are not eligible for refunds.
3. PRESCRIPTION MEDICATIONS CANNOT BE RETURNED
Federal and state regulations prohibit the return or resale of prescription medications.
Accordingly:
- Prescription medications are non-returnable.
- Prescription medications are non-refundable.
- Opened medications are non-refundable.
- Unopened medications are non-refundable.
- Compounded medications are non-refundable.
- Peptide therapies are non-refundable.
- Hormone therapies are non-refundable.
Once medication has been dispensed, shipped, prepared, compounded, or assigned to a patient order, no refund may be issued.
4. PHARMACY FULFILLMENT ORDERS
Once a prescription has been transmitted to a pharmacy, all medication charges become final.
No refund will be provided if:
- The patient changes their mind.
- The patient no longer wants treatment.
- The patient fails to begin treatment.
- The patient experiences anticipated side effects.
- The patient determines treatment is not right for them after the prescription has been sent.
5. LABORATORY TESTING
All laboratory purchases are final.
No refunds will be provided after:
- A laboratory order has been issued.
- A requisition has been generated.
- A laboratory kit has been shipped.
- A specimen collection appointment has been scheduled.
If a patient fails to complete laboratory testing, the order remains non-refundable.
Unused lab orders may expire according to the laboratory provider’s policies.
6. NO GUARANTEE OF PRESCRIPTION APPROVAL
Payment does not guarantee:
- A diagnosis
- A prescription
- A treatment plan
- A medication approval
- A specific medication
- A dosage request
- A refill request
All medical decisions remain solely at the discretion of the treating provider.
If a provider determines that treatment is not medically appropriate, prescription-related fees, physician review fees, consultation fees, and administrative fees remain non-refundable.
7. SUBSCRIPTIONS, AUTO-RENEWALS & PROTOCOL CYCLES
Certain treatment programs may automatically renew.
Patients must cancel at least 15 days prior to the next scheduled billing date or protocol renewal date.
Failure to cancel within the required notice period will result in:
- Billing of the next treatment cycle
- Processing of the next prescription order
- Continued participation in the program
Once a renewal charge has been processed, it becomes non-refundable.
Once a prescription order has been transmitted to a pharmacy, it becomes non-refundable.
8. SHIPPING ISSUES
Bayan Health is not responsible for:
- Carrier delays
- Weather delays
- Delivery interruptions
- Lost packages marked delivered
- Incorrect addresses provided by the patient
Patients are responsible for ensuring accurate shipping information.
Refunds will not be issued for shipping delays beyond Bayan Health’s control.
9. DAMAGED OR INCORRECT ORDERS
If a patient receives:
- Incorrect medication
- Damaged medication
- Defective product
- Shipping damage
The patient must notify Bayan Health within 48 hours of delivery.
Bayan Health may require:
- Photographs
- Lot numbers
- Packaging documentation
- Pharmacy verification
Approved claims may result in a replacement at Bayan Health’s sole discretion.
Refunds are not guaranteed.
10. CHARGEBACK POLICY
By purchasing from Bayan Health, patients agree not to initiate a chargeback for services already rendered.
If a chargeback is filed:
- Bayan Health reserves the right to suspend services.
- Bayan Health reserves the right to terminate treatment.
- Bayan Health may provide documentation to financial institutions demonstrating services rendered.
- Bayan Health may pursue collection of improperly disputed charges where permitted by law.
11. EXCEPTIONAL CIRCUMSTANCES
Refund requests may be considered only under the following limited circumstances:
Duplicate Charges
Verified duplicate payments may be refunded.
Billing Errors
Confirmed billing errors may be corrected.
Pharmacy Fulfillment Failure
If a prescription cannot be fulfilled by any participating pharmacy and no suitable alternative can be provided, Bayan Health may issue a partial refund at its discretion.
Legal Requirement
Refunds may be provided where required by applicable law.
12. NO GUARANTEE OF RESULTS
Healthcare outcomes vary significantly between individuals.
Bayan Health makes no guarantees regarding:
- Weight loss
- Hormone optimization
- Wellness outcomes
- Athletic performance
- Recovery
- Fertility outcomes
- Sexual health outcomes
- Longevity outcomes
- Laboratory improvements
Failure to achieve desired results does not qualify a patient for a refund.
13. Administrative Cancellation Fee
If a patient requests cancellation after a provider has begun review but before medication fulfillment, Bayan Health may retain up to 100% of consultation, administrative, provider review, and platform fees associated with the order.
14. Treatment Program Commitment
Certain programs are sold as 60-day or 90-day treatment protocols. Patients who discontinue treatment early are not entitled to a prorated refund for unused portions of the program.
15. CONTACT INFORMATION
Questions regarding this Refund & Return Policy may be directed to:
Bayan Health
📧 info@bayantelehealth.com
🌐 www.bayantelehealth.com
