Bayan Health provides administrative, technology, educational, wellness, and telehealth facilitation services. Medical services are provided by independent licensed healthcare professionals and physician groups.

Bayan Health itself does not practice medicine, provide medical advice, diagnose conditions, prescribe medications, or replace your relationship with your primary care provider.

The Services are not intended for emergency medical situations.

IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, CALL 911 IMMEDIATELY OR GO TO THE NEAREST EMERGENCY ROOM.

Use of the Services does not guarantee:

• a diagnosis
• a prescription,
• medication availability,
• treatment approval,
• clinical outcomes,
• or symptom improvement.

Healthcare providers maintain sole professional judgment regarding all medical decisions.

You must:

• be at least 18 years old;
• reside in a jurisdiction where the Services are offered;
• provide accurate and truthful information;
• and agree to comply with all applicable laws.

Certain Services may only be available in states where affiliated healthcare providers are licensed.

Bayan reserves the right to refuse or terminate Services at any time for legal, regulatory, clinical, operational, fraud-prevention, or safety reasons.

By using the Services, you acknowledge and consent to receiving healthcare through telehealth technologies.

You understand and agree that:

• telehealth involves electronic communications;
• there are potential risks associated with technology failures and unauthorized access;
• your provider may determine telehealth is not appropriate for your condition;
• your provider may recommend in-person evaluation;
• prescriptions are subject to provider discretion and applicable laws;
• and certain medications may not be prescribed via telehealth.

Certain states may require additional telehealth disclosures or informed consent procedures. You acknowledge that Bayan and affiliated providers may present supplemental state-specific telehealth consents where required.

You consent to:

• electronic communications,
• SMS/text messages,
• email notifications,
• and telehealth encounters.

Message and data rates may apply.

By using the Services, you acknowledge and consent to receiving healthcare through telehealth technologies.

You understand and agree that:

• telehealth involves electronic communications;
• there are potential risks associated with technology failures and unauthorized access;
• your provider may determine telehealth is not appropriate for your condition;
• your provider may recommend in-person evaluation;
• prescriptions are subject to provider discretion and applicable laws;
• and certain medications may not be prescribed via telehealth.

You consent to:

• electronic communications,
• SMS/text messages,
• email notifications,
• and telehealth encounters.

Message and data rates may apply.

Submission of medical information, completion of questionnaires, payment, participation in consultations, or purchase of a protocol does not guarantee:

• prescription approval,
• medication fulfillment,
• treatment continuation,
• medication refills,
• or eligibility for any specific protocol.

All prescriptions are issued solely at the discretion of licensed healthcare providers.

Pharmacies may refuse, delay, modify, or cancel fulfillment based on inventory, regulations, medical necessity, provider judgment, state restrictions, compounding limitations, operational considerations, or evolving regulatory guidance.

Bayan Health does not guarantee the ongoing availability of any medication, peptide, compounded preparation, or wellness protocol.

Submission of medical information, completion of questionnaires, payment, or participation in consultations does not guarantee:

• prescription approval,
• medication fulfillment,
• treatment continuation,
• medication refills,
• or eligibility for any specific protocol.

All prescriptions are issued solely at the discretion of licensed healthcare providers.

Pharmacies may refuse, delay, or cancel fulfillment based on inventory, regulations, medical necessity, state restrictions, or operational considerations.

Certain medications offered through the Services may be compounded medications.

Compounded medications:

• are not FDA-approved;
• are prepared by licensed compounding pharmacies;
• may not have undergone FDA review for safety, efficacy, or quality;
• and may carry risks different from commercially manufactured products.

You acknowledge and agree that:

• compounded medications are customized preparations;
• availability may change without notice;
• formulas, concentrations, and excipients may vary;
• and certain compounded products may be subject to evolving regulatory guidance.

Bayan Health makes no representations regarding future availability of any compounded medication.

Certain wellness, peptide, regenerative, longevity, optimization, or performance-oriented protocols discussed through the Services may involve therapies that:

• are investigational;
• may not be FDA-approved for the discussed use;
• may be supported by limited human clinical data;
• or may be considered off-label.

Statements on the website are for informational and educational purposes only and have not been evaluated by the Food and Drug Administration unless specifically stated.

No statements made through the Services are intended to diagnose, treat, cure, or prevent any disease.

Users should discuss risks and benefits with licensed healthcare providers.

Users acknowledge that certain peptide, longevity, regenerative, or wellness products may:

• be unavailable in certain jurisdictions;
• be subject to changing FDA or state regulatory interpretations;
• require discontinuation without notice;
• or become unavailable due to pharmacy sourcing or legal restrictions.

Bayan reserves the right to discontinue, modify, substitute, restrict, or remove any wellness, peptide, or compounded offering at any time.

The Services are not intended to replace traditional primary care, emergency care, oncology care, psychiatric care, or specialist medical treatment.

Certain wellness, peptide, regenerative, longevity, optimization, or performance-oriented protocols discussed through the Services may involve therapies that:

• are investigational;
• may not be FDA-approved for the discussed use;
• may be supported by limited human clinical data;
• or may be considered off-label.

Statements on the website are for informational and educational purposes only and have not been evaluated by the Food and Drug Administration unless specifically stated.

No statements made through the Services are intended to diagnose, treat, cure, or prevent any disease.

Users should discuss risks and benefits with licensed healthcare providers.

Laboratory testing may be offered through third-party providers.

You acknowledge that:

• laboratory availability varies by state;
• providers determine whether testing is appropriate;
• results may require medical review;
• abnormal findings may require additional evaluation;
• and delays may occur due to external laboratories.

Bayan does not guarantee insurance reimbursement for laboratory testing.

You agree to pay all fees associated with the Services.

Charges may include:

• consultation fees,
• platform fees,
• medication costs,
• laboratory fees,
• shipping costs,
• subscription or protocol charges,
• and applicable taxes.

All payments are due at the time of purchase unless otherwise stated.

By submitting payment information, you authorize Bayan and its payment processors to charge your payment method.

Certain protocol programs may include recurring billing or renewal features.

You authorize recurring charges where applicable until cancelled in accordance with the applicable cancellation policy.

Recurring billing disclosures may also appear at checkout, onboarding, or within separate protocol-specific terms.

You acknowledge and agree that:

• recurring programs may automatically renew;
• your payment method may be charged automatically;
• renewal pricing may change;
• and cancellation requests must be submitted prior to the applicable renewal processing window.

For auto-billing programs and recurring protocol cycles, you must opt out at least fifteen (15) days before the next protocol cycle begins. If you do not opt out at least fifteen (15) days prior to the renewal date, you authorize Bayan Health to charge your payment method and initiate the next protocol cycle, which may include a new sixty (60) day or ninety (90) day treatment protocol depending on your selected program.

By enrolling in recurring protocol programs, you expressly authorize recurring charges and renewal processing unless timely cancellation is submitted in accordance with these Terms.

Bayan reserves the right to suspend access or collections for failed, disputed, reversed, or fraudulent payments.

You agree to pay all fees associated with the Services.

Charges may include:

• consultation fees,
• platform fees,
• medication costs,
• laboratory fees,
• shipping costs,
• subscription or protocol charges,
• and applicable taxes.

All payments are due at the time of purchase unless otherwise stated.

By submitting payment information, you authorize Bayan and its payment processors to charge your payment method.

Certain protocol programs may include recurring billing or renewal features.

You authorize recurring charges where applicable until cancelled in accordance with the applicable cancellation policy.

Consultation fees are generally non-refundable once clinical review has begun.

Medication orders may not be refundable once:

• prescribed,
• processed,
• compounded,
• dispensed,
• shipped,
• or otherwise prepared by the pharmacy.

Due to pharmacy regulations and patient safety requirements, medications cannot typically be returned.

Subscription or protocol cancellations must be submitted before the applicable renewal processing period.

Bayan reserves the right to deny refunds where:

• services were rendered,
• prescriptions were issued,
• fraud is suspected,
• chargeback abuse occurs,
• or policy violations are identified.

Shipping timelines are estimates only.

Bayan and its pharmacy partners are not responsible for delays caused by:

• carriers,
• weather,
• supply shortages,
• state restrictions,
• pharmacy processing,
• cold-chain logistics,
• or other factors outside reasonable control.

Users are responsible for providing accurate shipping information.

Certain medications may require refrigeration or special handling.

Risk of loss may transfer upon delivery to the carrier where permitted by law.

Certain treatment protocols include the shipment of two (2) or three (3) months of medication in a single delivery, while payment for such treatment may be collected in monthly installments. By placing an order, you acknowledge and agree that your payment obligation covers the entire treatment protocol dispensed to you, regardless of the timing of monthly installment charges.

Upon delivery, you are responsible for promptly inspecting your shipment to verify that you received the medication and supplies associated with your prescribed treatment protocol. If you believe your shipment is incomplete, incorrect, damaged, or missing any portion of the prescribed protocol, you must notify Bayan Health in writing within twenty-four (24) hours of the delivery date using the contact information provided on our website.

If Bayan Health is not notified within twenty-four (24) hours of confirmed delivery, the shipment will be deemed accepted as complete and conforming, except in cases involving documented shipping loss, carrier error, or other circumstances beyond the patient's reasonable control.

You acknowledge and agree that monthly installment payments represent payment for the treatment protocol that has already been prescribed and dispensed to you and are not tied to monthly shipments. You further agree not to initiate or pursue a payment dispute or chargeback solely because medication for future months was delivered in advance as part of your prescribed treatment protocol.

If you believe an error has occurred with your order, shipment, or billing, you agree to contact Bayan Health first and provide us with a reasonable opportunity to investigate and resolve the issue before initiating a payment dispute or chargeback.

You agree:

• to provide accurate information;
• not to impersonate another person;
• not to misuse prescriptions;
• not to share medications;
• not to submit false medical history;
• and not to use the Services for unlawful purposes.

You are solely responsible for:

• safeguarding your login credentials;
• maintaining device security;
• and ensuring your communications are secure.

All content on the Services, including:

• logos,
• branding,
• graphics,
• software,
• protocols,
• website design,
• and educational content,

is owned by Bayan Health or its licensors and protected by intellectual property laws.

You may not:

• copy,
• reproduce,
• distribute,
• reverse engineer,
• or commercially exploit the Services without prior written consent.

The Services may integrate with third-party providers including:

• pharmacies,
• laboratories,
• payment processors,
• telehealth platforms,
• shipping carriers,
• analytics tools,
• and communication services.

Bayan is not responsible for the acts, omissions, or policies of third parties.

Use of third-party services may be subject to additional terms.

Your use of the Services is governed by our Privacy Policy and HIPAA Notice of Privacy Practices where applicable.

By using the Services, you consent to:

• electronic collection and storage of information;
• communication via electronic methods;
• and processing of information necessary to provide the Services.

Bayan may use third-party vendors and service providers for:

• payment processing,
• cloud hosting,
• pharmacy integrations,
• shipment tracking,
• telehealth facilitation,
• analytics,
• customer support,
• SMS delivery,
• and email communications.

While Bayan implements reasonable safeguards, no electronic system can be guaranteed fully secure.

Your use of the Services is governed by our Privacy Policy and HIPAA Notice of Privacy Practices where applicable.

By using the Services, you consent to:

• electronic collection and storage of information;
• communication via electronic methods;
• and processing of information necessary to provide the Services.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BAYAN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

• MERCHANTABILITY,
• FITNESS FOR A PARTICULAR PURPOSE,
• NON-INFRINGEMENT,
• ACCURACY,
• AVAILABILITY,
• AND UNINTERRUPTED ACCESS.

Bayan does not guarantee:

• clinical outcomes,
• medication availability,
• uninterrupted service,
• error-free operation,
• shipment timelines,
• or continued pharmacy participation.

Content provided through the Services, including educational materials, wellness content, blogs, protocols, social media posts, marketing materials, and provider communications, is intended solely for informational purposes.

Users should not disregard professional medical advice based on website content.

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.”

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BAYAN DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING:

• MERCHANTABILITY,
• FITNESS FOR A PARTICULAR PURPOSE,
• NON-INFRINGEMENT,
• ACCURACY,
• AVAILABILITY,
• AND UNINTERRUPTED ACCESS.

Bayan does not guarantee:

• clinical outcomes,
• medication availability,
• uninterrupted service,
• or error-free operation.

TO THE MAXIMUM EXTENT PERMITTED BY LAW, BAYAN HEALTH AND ITS AFFILIATES SHALL NOT BE LIABLE FOR:

• INDIRECT,
• INCIDENTAL,
• SPECIAL,
• CONSEQUENTIAL,
• EXEMPLARY,
• OR PUNITIVE DAMAGES.

IN NO EVENT SHALL BAYAN’S TOTAL LIABILITY EXCEED THE AMOUNTS PAID BY YOU TO BAYAN DURING THE TWELVE (12) MONTHS PRECEDING THE CLAIM.

CERTAIN JURISDICTIONS MAY NOT ALLOW CERTAIN LIABILITY LIMITATIONS.

You agree to defend, indemnify, and hold harmless Bayan Health and its affiliates from claims arising out of:

• your misuse of the Services;
• violation of these Terms;
• violation of laws;
• inaccurate information provided by you;
• or misuse of prescribed medications.

Bayan may suspend or terminate access to the Services at any time without notice for:

• suspected fraud,
• abuse,
• regulatory concerns,
• safety concerns,
• non-payment,
• or violation of these Terms.

Termination does not eliminate payment obligations incurred prior to termination.

Any dispute arising from these Terms or the Services shall be resolved through binding arbitration on an individual basis.

YOU WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTIONS OR JURY TRIALS.

Arbitration shall be conducted in Pennsylvania unless otherwise required by law.

Either party may seek injunctive relief for intellectual property violations.

By creating an account, checking applicable consent boxes, submitting intake forms, purchasing Services, or otherwise using the Services, you affirmatively acknowledge and agree to these arbitration provisions.

If any arbitration provision is deemed unenforceable, remaining provisions shall survive to the fullest extent permitted by law.

Any dispute arising from these Terms or the Services shall be resolved through binding arbitration on an individual basis.

YOU WAIVE THE RIGHT TO PARTICIPATE IN CLASS ACTIONS OR JURY TRIALS.

Arbitration shall be conducted in Pennsylvania unless otherwise required by law.

Either party may seek injunctive relief for intellectual property violations.

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These Terms shall be governed by the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.

Bayan may modify these Terms at any time.

Updated Terms become effective upon posting.

Continued use of the Services constitutes acceptance of revised Terms.

Website: https://www.bayantelehealth.com
Email: info@bayantelehealth.com

By providing your mobile number, you consent to receive SMS/text communications related to:

• account notifications,
• appointment reminders,
• refill reminders,
• order updates,
• shipment tracking,
• marketing communications,
• and customer support.

Consent is not a condition of purchase.

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP.

You acknowledge that text messaging may not be fully secure and should not be used for emergency communications.

By providing your mobile number, you consent to receive SMS/text communications related to:

• account notifications,
• appointment reminders,
• refill reminders,
• order updates,
• shipment tracking,
• marketing communications,
• and customer support.

Consent is not a condition of purchase.

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP.

Services are only available where affiliated healthcare providers are properly licensed.

Certain treatments, medications, laboratory services, and telehealth encounters may not be available in all states.

Bayan reserves the right to deny or restrict Services based on:

• provider licensing,
• state law,
• pharmacy restrictions,
• or regulatory requirements.

You agree that electronic signatures and acknowledgements are legally binding and equivalent to handwritten signatures.

You consent to electronic delivery of disclosures, notices, and communications.

Bayan shall not be liable for delays or failures caused by events beyond reasonable control, including:

• natural disasters,
• weather events,
• supply chain interruptions,
• pharmacy disruptions,
• labor shortages,
• governmental actions,
• internet outages,
• cybersecurity incidents,
• or carrier delays.

These Terms, together with the Privacy Policy and any additional disclosures presented to you, constitute the entire agreement between you and Bayan Health regarding the Services.

If any provision of these Terms is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

Questions regarding these Terms may be directed to:

Bayan Health
info@bayantelehealth.com
https://www.bayantelehealth.com